To keep things running smoothly at Family Medicine and More, we have a few simple clinic policies. Take a few moments to familiarize yourself with them in order to avoid problems in the future.
Our office is open Monday 8-5, Tuesday 8-6, Wednesday 8-5, Thursday 8-6, and Friday 8-5. We are closed on Saturday, Sunday, and on major holidays. Call the clinic for specific information about holidays or weather closure.
If you think you have a serious medical problem after business hours, call 911 or go to the nearest emergency room. An answering service is available outside of clinic hours. Non-emergency issues can be left as messages and will be addressed by the end of the next business day. The service will contact Dr. Gunnett directly for urgent medical problems. No prescriptions will be refilled after hours or on weekends.
Call for appointments during regular business hours. We do not take walk-in appointments. If you leave a message about making an appointment during non-business hours, someone will return your call by the end of the next business day.
If you arrive late for your appointment, we will make every effort to see you, but if you are 15 or more minutes late, you will usually have to be rescheduled. If we are able to see you that day, your appointment will be very brief.
We require 24-hour notice when you need to cancel an appointment. If no notice is given, and you miss your appointment, you will be charged a $30 “no-show” fee. Once your appointment is on the schedule, no other patient can be scheduled during that time. By the time we realize that you are not coming, it is too late to call another patient to give them your time slot. To be fair to other patients seeking appointments, established patients who have 3 “no shows” will receive a letter dismissing them from the practice. New patients who “no show” twice will not be given another appointment.
Our trained staff takes care of all calls from patients during regular business hours, enabling the Doctor to spend more time with patients who are in the office. The Doctor reviews messages several times during each day that the clinic is open. A nurse will generally return your call by the end of that day, unless the call comes in late in the afternoon. Calls received after regular business hours will go to our voice mail and will be addressed by the end of the following business day.
Patients usually will be notified about normal or abnormal test results within 5 business days of the test. Staff will contact you sooner if results are available and the Doctor reviews them in less than 5 days. We will do our best to advise you at the time of a lab draw if we know a test will take longer. For example, a lab test that has to be processed at Mayo or other out-of-state laboratories may take more than one week.
The Doctor makes every effort to update your prescriptions at the time of your appointment. If you call in a refill request, it will be filled within 2 business days. Requests on a Friday may not be filled until Monday or Tuesday.
Medications designated by the DEA as controlled substances will not be refilled early for any reason and will never be refilled after hours or on weekends. A controlled substance agreement form must be signed and on file, the prescription must be picked up in person, and ID must be presented.
All co-payments are due at the time of check out. Bring your insurance cards with you to every visit.
It is your responsibility to know your insurance deductible and coverage. We will assist when we know information about your policy, but we accept dozens of insurance plans with various deductibles, co-pays, and coverage. We cannot know all of the coverage limitations and rules of your plan. It is important that you read and understand the provisions of your insurance.
You are responsible for ensuring that our providers are covered on your insurance plan and knowing what your plan will cover (office visits, labs, x-rays, procedures, immunizations, etc.). You will be responsible for paying for all services not covered by your insurance plan.
Forms can be very lengthy and time-consuming for staff. There will be a $10-$20 charge based on the length of the form, and 5 business days will be needed to complete them.